Terms of Service
DIAGNOSTIC PROCEDURE AND STORAGE MEDIA HANDLING:
The Client’s storage media may be opened within an ISO 4 cleanroom laboratory which has been certified to meet the International Organization of Standardization and US Federal Standard 209E Class 10 specifications for Airborne Particulate Cleanliness. This classification of cleanliness standards should exceed most manufacturer environmental standards and not nullify valid warranty claims. However, the Client should consult their individual manufacturer for specific warranty information on their storage media. In no circumstances shall SDR be held liable for voided warranties by the storage media manufacturer.
The Client hereby acknowledges and agrees that the diagnostic procedure is neither foolproof nor perfect. Even though the diagnosis furnished by SDR to the Client may indicate a strong probability of a successful recovery outcome, SDR’s professional assessment of the Client’s storage media cannot guarantee that any specific result will be attained. No warranty is stated or implied in any way as to the accuracy of the assessment provided by SDR or the timeliness thereof. SDR shall have the exclusive professional determination as to the diagnostic assessment and the possible success rate at its’ sole discretion. SDR agrees to use all resources and technology available at any of SDR’s facilities and/or laboratories to attempt the diagnostic procedure.
External hard drive enclosures will need to be disassembled in order to diagnose and/or recover the data from these storage devices. It may be become necessary to break or damage these enclosures in order to access the underlying internal storage media present within these storage devices. Similarly, devices such as iPods, iPads, iPhones, Netbooks, Notebooks, Laptops and other similar devices will also need to be opened in order to access the underlying storage media present within these storage devices. SDR will use its’ best efforts to access the underlying internal storage media present within these devices without damaging the devices that contain the storage media. However, under no circumstances will SDR be held liable for voided warranties or damage that might be caused by opening these storage devices mentioned herein.
SDR may dispose of external enclosures, power adapters, data transfer cables and other similar accessories associated with the storage devices mentioned above at its’ own discretion. The Client should notify their Dedicated Account Representative to request these accessories be returned prior to initiating this diagnostic work engagement.
Upon completion of SDR’s professional assessment of the Client’s storage media, SDR will provide a quotation as to what the costs of the recommended data recovery procedures will be. The quotation may be provided in writing, electronically by email or verbally over the phone. All amounts are payable in USD. Donor parts, expedited or emergency fees, final destination transfer media and surcharges are separate from the data recovery fees. Overdue obligations in excess of 30 calender days may be subjected to a 1.00% late fee or $20.00, whichever is greater, per month. Obligations delinquent more than 30 calender days will result in forfeit of any and all discounts that may be applied.
If the Client then elects to proceed with the data recovery process, the Client will need to approve, authorize, and pay for, those services subject to a separate written Service Agreement, before SDR will perform any additional work. If the client elects not to proceed with the data recovery process, the Client must request the storage media be returned and will be responsible for return shipping, handling and packaging costs accordingly.